24/7 access to people with the experience and training to support your students.
In the coming weeks and months, students may find it difficult to talk to trained professionals who can discuss their individual circumstances and provide advice or support.Sonder’s COVID-19 Student Support Program gives students priority access to personnel with emergency service experience at any time of the day or week. Support is multilingual, 24-7 and available over the phone and in-person.
Problem
Sonder Solution
Informed
Problem
• Dynamic direction from authorities
• Heightened anxiety of the virus
Result – Anxiety, stress & fear
• Heightened anxiety of the virus
Result – Anxiety, stress & fear
Solution
• Information Point of Truth – email, in-app messages, blog, social
• Regular updates. Preventive health information
• Clear call to action – Sonder and referral pathways
• Regular updates. Preventive health information
• Clear call to action – Sonder and referral pathways
Supported
Problem
• Social isolation
• Concern for family & friends
Result – Anxiety, stress & fear
• Concern for family & friends
Result – Anxiety, stress & fear
Solution
Sonder on-demand support
• Daily information point of truth updates
• 24/7 on-demand access to support via mobile app and phone
• Clear escalation criteria & referral pathways
• Daily information point of truth updates
• 24/7 on-demand access to support via mobile app and phone
• Clear escalation criteria & referral pathways
Responsive
Problem
• Uncertainty of diagnosis
• Delayed access to the health system
Result – Fear, compromised mental health
• Delayed access to the health system
Result – Fear, compromised mental health
Solution
Sonder on-demand support
• 24/7 on-demand access to support via mobile app and phone
• Daily welfare calls for COVID-19 diagnosis or symptoms
• In-person ‘re-supply’ support for essentials
• Alignment to medical led requirements for treatment
• Clear escalation criteria and means, 24/7
• 24/7 on-demand access to support via mobile app and phone
• Daily welfare calls for COVID-19 diagnosis or symptoms
• In-person ‘re-supply’ support for essentials
• Alignment to medical led requirements for treatment
• Clear escalation criteria and means, 24/7
Adaptable
Problem
Fears around exposure / reintegration
Result – Stress, compromised mental health
Result – Stress, compromised mental health
Solution
A clear path to normality
Ongoing suppport & transition back to work
Ongoing suppport & transition back to work
